WHERE IS THE BOX OFFICE LOACATED?
The Box Office is located right next to the Main Gate, which is at the corner of 5thAvenue and Stadium Plaza. The Box Office’s physical address is Steel Yard, 1 Stadium Plaza, Gary, IN 46402
HOW CAN I CONTACT THE BOX OFFICE?
The Box Office can be contacted by phone (219.882.2255) or by email ([email protected]).
WHAT ARE THE HOURS OF OPERATION?
Game Day Hours: 9:00am – end of the 7thinning
Non-Game Day Hours: 9:00am – 5:00pm (Monday – Friday), Closed (Saturday – Sunday)
*The Box Office is open May 1stthrough the last game of the season.*
IS PARKING AT THE GAME FREE?
You betcha! Parking is available around Steel Yard. Parking is FREE in Lot B located outside of the Right Field Fence directly East of the stadium. Parking is at your own risk. The RailCats, City of Gary and American Association are not liable to any damage incurred due to foul balls or home runs that may travel into the parking areas. Parking Lot Attendants are available to help with any questions you may have.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The Box Office accepts all major credit cards (American Express, Discover, MasterCard, & Visa), cash, or Cat Coins. Unfortunately, the Box Office cannot accept personal checks as a form of payment.
WHERE CAN I FIND WILL CALL?
Tickets may be left at the Will Call Window for others to pick up. Please leave the full name of the person to pick up the tickets along with the date of the game. Will Call is located at the Box Office next to the Main Gate. NO TICKETS WILL BE RELEASED WITHOUT A PHOTO I.D.
DOES THE STEEL YARD OFFER HANDICAPPED SEATING/WHEELCHAIR ACCESS?
Handicapped and wheelchair seating are available in the Reserved Seats, as well as permanent companion seating. Prices are the same as the sections they are located in, simply request handicapped/wheelchair seating when ordering your tickets to the game.
HOW DO I GO ABOUT ORDERING GROUP TICKETS?
Guests interested in bringing a group to the ballpark should contact the Group Sales Department at 219.882.BALL or railcatsbaseball.com in advance of the game. Groups of 10 or more receive discounted tickets. Other group opportunities include Suite and Party Deck rentals, Picnics, Field of Dreams, Birthday Parties and Fundraising opportunities.
WHAT CAN I BRING WITH ME TO THE GAME?
The Gary SouthShore RailCats prohibits food or beverage, bottles, cans or containers of any kind brought into Steel Yard. Infant formula and bottles is the only exception. Backpacks, diaper bags and other bags are permitted at Steel Yard, provided they can fit under your seat.
CAN I EXIT THE GATES AFTER ENTERING?
Fans may exit Steel Yard at any time. Fans are advised to keep their tickets in the event they need to leave the ballpark and return.
WHAT HAPPENS IF THE GAME GETS POSTPONED?
If a game is postponed or cancelled in the event of inclement weather, your ticket stub will serve as a rain check to any future regular season game during the current season should an official game have not been played, subject to availability. A game is considered official after 4 ½ innings have been completed, 5 innings if the RailCats are losing. If a game is postponed prior to being an official game, please hold on to your ticket and listen for announcements regarding the rescheduling of the game. Tickets must be redeemed in person at the RailCats Box Office prior to entering the gates for another game.
HOW CAN I REPRINT MY TICKETS?
Fans can reprint their tickets to the game either through the order confirmation email that was received after the order was placed or by visiting the Will Call window at the Box Office the night of the game.
IS SMOKING ALLOWED AT THE STEEL YARD?
In accordance with the State of Indiana, smoking is not permitted inside the gates at Steel Yard. This includes the Luxury Suites and Party Decks. Smoking is permitted outside the main gates of Steel Yard.
WHERE CAN I PICK UP MY MEDIA CREDENTIALS?
Full-season and single-game credentials for covering the team at the Steel Yard during the regular season and playoffs can be picked up at the desk inside the VIP Entrance which is located around the corner from the Main Gate and Box Office on Stadium Plaza. All credential requests must be made at least 24 hours in advance of the game that would be covered. To request a media credential, please email Laura Hoover [email protected].
IS SCALPING ALLOWED AT THE STEEL YARD?
City of Gary ordinance prohibits the resale/scalping of tickets within 1,500 feet of the stadium. All violators will be prosecuted.
A day at Steel Yard is non-stop fun, and that's even without the baseball! The RailCats promise a wide array of laugh-out-loud between inning entertainment, great giveaways, jaw-dropping fireworks and a family-first, kid-friendly atmosphere! RailCats fans come in all ages, shapes, and sizes, and the RailCats promise every fan will have fun.
One Stadium Plaza
Gary, IN 46402