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Ruby Newell-Legner

President
7-Star Service



Ruby Newell-Legner founded 7 Star Service (previously known as RubySpeaks, Inc.) in 1994 with a singular mission: To provide the hands-on training employees need to create a more customer-focused work environment that turns every customer into a fan.
Over the last two decades, she has:
  • presented more than 2300 training programs in eleven countries
  • expanded her reach to 22 countries through her online learning programs presented via webinars
  • offered plug and play staff development through her Customer Service DVD training system
  • provided sustainable learning programs through her online resource center
 
Ruby helps businesses build strong teams between front line staff and management, and make exceptional customer service a way of life. Ruby works with you to build better relationships:
  • from front-line employees to customers
  • between co-workers and their peers
  • from managers to the employees they supervise
     
With 25 years’ experience as a front-line service provider and recreation/aquatics facility manager; Ruby has an uncommon level of experience that gives immediate credibility with program attendees and allows her to offer suggestions and recommendations based on actual hands-on experience working with the leisure facilities. Her areas of expertise include:
  • Leadership/Management/Supervision
  • Customer Loyalty and Retention
  • Onboarding new employees
  • Internal and external customer service
 
Ruby’s knowledge of business best practices in customer service is one reason why Ruby has trained management and frontline staff for more than 1000 businesses in the world. Her clients include:
  • General Electric, Johnson & Johnson and Apple
  • 350 municipal agencies and parks & recreation departments
  • 34 New Recreation Facilities preparing to open
  • 27 Professional Sports Teams and 100 sports and entertainment venues
  • 26 Leisure Facilities in the United Arab Emirates
  • 19 Theme Parks in North America
  • 10 Franchises ranging from Education Services to Amish Furniture Dealers
  • Multiple Convention Centers and Conference facilities
  • Facilities hosting Super Bowl XLI, the 2008 & 2013 Grey Cup, the US Open (tennis)
    and the 2010 Olympics
  • The Burj Al Arab, frequently referred to as the only 7 Star hotel in the world

Ruby is a Certified Speaking Professional, a designation bestowed by the National Speakers Association (NSA) to less than 700 speakers in the world. After serving 3 years as a member of the National Board of Directors for NSA, she was elected Vice President and will serve as President of the National Speakers Association 2015-16.